Frequently Asked Questions
Planning Your Move
- Supply of all new packing materials;
- Packing of your household goods and personal effects by trained, experienced packers;
- Preparation of an itemised inventory;
- Collection from your home;
- Crating/containerization and delivery to the terminal;
- Preparation of all export documentation and all import documentation for the completion of Customs Clearances;
- Payment of terminal charges;
- Unpacking and clearing of all waste materials.
The quotation will exclude any import duties or taxes due in various countries, quarantine examinations if ordered or storage if required. Your Relocation Consultant will be happy to explain this to you during the survey.
Each country has its own restrictions; but as a general rule, the following items should not be included in your shipment:
Foodstuffs, including herbs and spices;
Hazardous items (including adhesives, ammonia, bleaches, chlorine detergents, disinfectants, dyes, flammables, gas cylinders, insecticides, mercury thermometers, methylated spirits, paints, pesticides, photographic chemicals, pressure packs, thinners);
Plants, dried flowers, bulbs, seeds;
Soil or sand of any kind;
Swords, spears, switchblades.
Please not that the above list is not exhaustive and RACS Moving will be able to advise you of further prohibited countries. It is recommended that you keep important papers with your move. These would include Passports, identification, wills, bank papers, legal documents, your children's identification, jewellery etc. ...
RAC's expert team of packers will take care of everything on the day. Prior to their arrival:
Disconnect and defrost refrigerators and freezers;
Drain washing machine;
Remove fixtures and fittings from walls;
Thoroughly clean all outdoor equipment.
Remember to keep separate any items you will need to take with you when travelling, including passports, money, travel documents, important paperwork, jewellery, valuables and suitcases.
RACS's packing teams will expertly pack and wrap your goods ready for shipment. All packers are fully trained and will make sure your possessions are well-protected and perfectly safe throughout the entire process of your relocation. At destination we will unpack your goods and dispose of any debris on delivery day at your new residence. The crew can use a color-labeling system at origin and destination to match packages with rooms. Color-coded cards, hung on doors at the destination residence, are matched to like-coloured stickers on cartons, simplifying the delivery and unpacking process.
Yes. We are very flexible on packing. You can do some or all of the packing. You may choose to have our pack crew do it all for you. Either way we will make sure you are well taken care of. Keep in mind that for security reasons, many countries no longer accept shipments that are packed by the owner. In addition, any damage incurred to items you packed yourself may not be covered by transit insurance. We strongly advice that you let RACS pack all of your household items and personal effects. All RACS crews are professionally trained and have experience in packing people's precious belongings.
If you have any of the original cartons and packing materials for your appliances or other household items, make sure that you inform your Crew Supervisor. He or she will inspect the materials to determine whether your items will be safer using these or our own specialised materials.
Before you depart, your Move Manager will give you the contact details for your coordinator where you're moving to, along with your shipment details and the estimated date of arrival. When you arrive in your new city, you will be contacted by the local RACS office who will coordinate the inbound clearance, confirm the status of the goods, organise a date for delivery and discuss any storage requirements.